Shipping
Free Shipping
Enjoy free shipping on orders over $69.
Worry-Free Delivery
For additional protection, you may add Worry-Free Delivery during checkout.
This service provides extra coverage for unexpected delivery issues, including packages lost or damaged during transit.
Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Delivery times are estimates and may vary depending on your shipping address, order processing time, carrier transportation time, weather conditions, customs clearance, holidays, or other circumstances outside our control.
Most orders are delivered within 9–20 business days:
- Processing time: 2–5 business days
- Shipping time: 7–15 business days
Flora&Joys is not responsible for delays caused by shipping carriers or customs clearance.
Processing Time
Orders typically require 2–5 business days to process, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Shipping Time and Cost
| Shipping Method | Shipping Cost | Estimated Shipping Time | Shipping Area |
|---|---|---|---|
| Standard Shipping | $7.99 USD | 7–15 business days | North America |
| Standard Shipping | £7.99 GBP | 7–15 business days | United Kingdom |
| Standard Shipping | €7.99 EUR | 7–15 business days | Europe |
| Standard Shipping | $7.99 AUD | 7–15 business days | Oceania |
Taxes and Duties
For international orders, customs duties, taxes, or import fees may apply depending on the destination country's regulations.
Any additional fees charged by customs authorities are the customer's responsibility.
If a package is returned because the customer refuses to pay the applicable customs fees, any refund issued will exclude additional shipping and return costs.
Order Confirmation
After placing your order, you will receive an order confirmation email.
Our team will begin preparing your order shortly after confirmation.
If you need to update your order details or request a cancellation, please contact us as soon as possible. Changes cannot be guaranteed after an order has entered processing or shipment.
Tracking Information
Once your order has shipped, a tracking number will be sent to your email address.
Please allow 1–3 business days for the tracking information to become available after shipment.
If tracking shows that your package has been delivered but you have not received it, please contact the shipping carrier first.
Flora&Joys is not responsible for packages marked as delivered by the carrier.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
After this period, orders that have entered processing, production, or shipment cannot be canceled.
Flora & Joys Is Not Responsible For
- Packages marked as “Delivered” by the shipping carrier
- Incorrect shipping addresses provided by customers
- Failed deliveries caused by unavailable recipients
- Packages returned due to incorrect or incomplete address information
- Delays caused by shipping carriers or customs clearance
Contact Us
If you have any questions about shipping, please contact us:
Email: service@florajoys.com